Wednesday, January 9, 2013

Application Catalog - Cannot Connect to the Application Server

Today there was a issue with the Application Catalog. When starting the Application Catalog from Software Center the following error was displayed: "Cannot Connect to the Application Server". Strange thing because it was working earlier fine.


Actions that I've done to investigate it:
  • Uninstall both Application Catalog roles
  • Check SMSPORTALWEBSetup.log and SMSAWEBSVCSetup.log in the Configuration Manager folder to track the uninstall progress
  • Install both Application Catalog roles with defaults
  • Run %windir%\Microsoft.NET\Framework64\v4.0.30319\aspnet_regiis.exe /-i –enable
  • Solution from SithaYuvaraj

Looking on MS TechNet I found the following post: SCCM 2012 App Catalog Web Page Error

For me this did the trick:
  • Adding SYSTEM and/or Local Service account permissions on the Windows\Temp folder

After that the Application Catalog is running fine again! This permissions are needed to let SYSTEM and/or Local Service write to the folder.

Update 29-2: As mentioned on SithaYuvaraj, If you have IPV6 enabled on the SCCM server you may run into this issue as well. Disabling it (or configure it again) resolves this issue!
Posted by Henk Hoogendoorn at 1:33 PM
Labels: , ,

14 comments:

  1. AndyBApril 30, 2013 at 3:43 PM

    Permissions issue on the Temp folder worked for me. Never would have found that one without your help. Thanks!

    ReplyDelete
    Replies
    1. Henk HoogendoornMay 1, 2013 at 12:59 PM

      Thanks for feedback. Great I could help you this way!

      Delete
  2. UnknownMay 17, 2013 at 2:26 PM

    Been looking all day and tried many things, followed what you said and changed permissions on the temp folder and 'hey presto' it worked.

    Thanks for your help

    ReplyDelete
    Replies
    1. Henk HoogendoornMay 27, 2013 at 12:07 PM

      Thanks for feedback. Glad I could helped you out here!

      Delete
  3. AnonymousJuly 4, 2013 at 2:36 PM

    I had the same issue here, but Henks tip put me on the right track.

    When I read the Solution from SithaYuvaraj I noticed that the Default connection in IIS string was missing. There was a connection string named LocalSqlServer. I changed the data source because it was completely wrong. I changed it to \.

    After that I refreshed the CMApplicationCatalog App and my browser window. That worked for me.

    Thanks Henk and SithaYuvaraj

    ReplyDelete
  4. Joey L.July 4, 2013 at 8:07 PM

    Good job Hank. Had the same problem and sure enough adding the permissions to the Windows\Temp folder did the trick!

    Many thanks.

    - Joey

    ReplyDelete
    Replies
    1. Joey L.July 4, 2013 at 8:08 PM

      Sorry, meant "Henk" :)

      -Joey

      Delete
    2. Henk HoogendoornJuly 8, 2013 at 7:40 PM

      Thanks for feedback. Easy but successful solution :)

      Delete
  5. AnonymousAugust 27, 2013 at 10:10 AM

    You've made my day!! don't understand why granting local service account full permissions to temp folder works, but it does)

    ReplyDelete
  6. AkodoreignMarch 17, 2014 at 2:34 PM

    Wow, This worked perfectly. Thanks!

    ReplyDelete
  7. MusicManiacFebruary 2, 2016 at 3:30 PM

    THANK YOU! AWESOME!

    ReplyDelete

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