Showing posts with label ISusInternal. Show all posts
Showing posts with label ISusInternal. Show all posts

Friday, October 9, 2015

Some clients not updating, reporting 8007000E error in WindowsUpdate.log

At customer location workstations doesn't install any updates anymore. This because of the following error in windowsupdate.log: COMAPI WARNING: ISusInternal::GetUpdateMetadata2 failed, hr=8007000E. For it seems this we be only the case on Windows 7 x86 systems. Installing a new hotfix must do the trick. Let's have a look at that one.
 
The issue is discussed on Microsoft TechNet too:
Some Clients Not Updating. Reporting "Compliant." hr=8007000E Error in WindowsUpdate.log
 
For it seems there is an issue in which the Windows Update Client displays an out-of-memory error during the scan operation (0x8007000E) on systems that have small amounts of physical RAM. Therefore a hotfix is needed.
 
The hotfix (KB3050265) can be download here:
New Windows Update Client for Microsoft Windows 7 Available

After installation (and a required reboot) there was still an error however. Therefore we started the following commands (in an elevated command prompt) to make it functional again:
Net stop wuauserv
Sc config wuauserv type= own
Net start wuauserv


After that everything started to work again! :)

Update 23-11: (by Trevor Jones)
Just FYI, KB3050265 has been superseded by several updates. The latest WU client is http://support.microsoft.com/en-us/kb/3102810 and fixes the same plus additional issues :)